Your Technician 

What You Should Know About Your Technician

When looking for a qualified HVAC contractor to install your furnace air conditioner combo cost must account for a large portion of your decision. The skill and experience of the service technician who installs, maintains and repairs your home will have a significant impact on comfort, operating costs and longevity. Most people don’t know the first thing about how an air conditioner produces cool air, so they’re at the mercy of the technician who shows up at their house. So, how can you ensure the person that works on your AC unit or heat pump is properly qualified?

Partner with a Skilled and Experienced Contractor

The key to finding a qualified HVAC technician is to partner with a local dealer you can trust. Professional contractors always look for ways to demonstrate their commitment to the customer.

  • 100% Satisfaction Guarantee: Heating and cooling companies that believe in their technicians should always be willing to fully guarantee their work.
  • Trane Comfort Specialist: A Trane Comfort Specialist designation indicates the dealer has met an equipment manufacturer’s strict guidelines for industry knowledge and customer service.
  • A Customer-Focused Attitude: Quality technicians always listen to the concerns of their customers. It’s an attitude fostered by the company they work for. Technicians should answer all your questions and listen to your input.


Look for NATE Certification. Almost all HVAC service technicians are certified by The North American Technician Excellence (NATE) organization. NATE is considered the authority for training and certification for anyone working in the HVAC industry. Technicians who display the NATE badge on their uniform have demonstrated an exceptional knowledge of products, concepts and techniques related to HVAC installation and repair. When you see a NATE-certified technician at your home or office, you can rest easy knowing the job will be done right the first time. Remember that mechanical skills that worked yesterday will not be good enough today. In communications and computing, what we thought was the best yesterday does not even come into play today. It’s not much different in the HVAC industry. Although we’ve not evolved as quickly, the days of a standing-pilot and single-stage motor are all but over, and being just a “good mechanic” is only part of the modern service technician’s job.


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